Good afternoon
Sally is active
Sally activity
Messages handled per day
Messages
Sally's impact
What Sally is actually doing for CLS Health
Actions completed
0
Bookings, messages & new charts, start to finish
Appointments booked
0
by Sally, no staff involved
Conversations → booking
—
of chats ended in a booked appointment
Resolved without staff
—
of classified conversations
Est. staff time saved
—
hours of front-desk work
Est. cost saved
—
at a blended staff rate
What patients ask about
Conversations
Every chat Sally has had, most recent first.
Pulling up the latest conversations
Bookings
Appointments created via the booking wizard or chat.
Pulling up bookings
Messages
Messages patients left for a provider (telephone encounters), via the message wizard or chat.
Pulling up messages
New Patients
Charts created via the booking wizard, message wizard, or chat.
Pulling up new patients
Custom Responses
Give Sally an exact, staff-written reply for specific questions — bypasses her normal answer generation.
Loading Sally's canned replies
Health Checks
Every Health Check a patient completed in the widget — what they were asked, how they answered, and which specialty Sally pointed them to.
Pulling up health checks
Insights
How Sally is performing
Crunching the numbers
AI Performance
Reliability, latency & usage of Sally's underlying model
Pulling model telemetry
Security events
Messages that looked like a prompt-injection attempt, and any reply blocked for resembling the system prompt.
Checking the log
Users
Staff accounts and what each one is allowed to see and do.
Loading accounts
Audit Log
Who viewed or exported transcripts, and when — a record of every access to patient conversations.
Loading the log